How we look after your things

1. Nothing leaves without a yes

What leaves your home leaves because you said yes to it, or the person you choose to decide for you did. If you are unsure about something, it stays. There is no rush and no pressure; "let's decide later" is an answer we are glad to hear.

2. Precious things get one safe home

Anything valuable, sentimental or simply special that we come across is set aside, not binned. It goes into one clearly labelled box that stays in your home, and we photograph the box as things are added, so there is a record of what is in it. At the end, you choose where everything finds its permanent home.

3. Mostly, we find things

The loveliest part of this work is reuniting people with things they thought were gone: the missing silverware, the other earring, the letter from years ago. Things that have been lost in an overwhelmed home for months or years tend to come back to the surface when it is carefully sorted. Finding them, and getting them safely back to you, is a lot of what the work is.

4. A simple photo record, kept for you

We take quick photos and short videos of the areas we work on, at the start and end of each visit, and of anything set aside or leaving the house. They help us track progress and where things go, and let you see what changed even if you were not in the room. These are private working records: they stay with us, you can ask to see them any time, and we do not share or post anything from your home without your OK. (We are ICO registered: ZC180019.)

If photos feel uncomfortable, tell us before we book rather than on the day, so we can find the gentlest version together. That might mean fewer photos, or keeping them only until the project ends, or you taking the before photos yourself on your own phone, so the record exists but stays in your hands. And a word about their limits: the photos are an aid to careful work, especially in a very full home, but they cannot capture every single thing, so we treat them as a help with tracking rather than a safety net.

5. Disposal, done properly

The bags that leave the house are the ones you have approved: rubbish and recycling to the right places, donations to charity with your go-ahead, and anything needing specialist disposal agreed with you first. At the end of each session we aim to send you a short message saying what left that day, so you know without having to ask.

6. And if anything ever seems amiss

Tell us straight away and we will help you look; in our experience it is nearly always somewhere safe, and our photos usually help find it. For the rare occasions when something genuinely goes wrong, we hold £1m of insurance cover (public liability, professional indemnity and medical malpractice, one combined limit; documents available on request), and putting things right is exactly what it is for.

Questions?

Message us any time on WhatsApp, call 07752 212213, or email kari@healing-spaces-kari.co.uk. We would love to help.