your photos, your accounts, your screens
Digital declutter
The photos in five places. The phone that keeps saying storage full. The subscriptions still leaving the bank every month. The accounts you set up years ago and forgot about.
None of it is a character flaw. It's a stack of decisions nobody should have to make alone. I sit beside you while you make them, the same way as my paper days, on a screen. You hold the device, you press the buttons, and I keep you company and keep us on track.
Your things stay yours
- You hold the phone or laptop, and you type your own passwords. I never ask for them, write them down or keep them.
- We check there's a backup before anything is deleted, and deleting is your call, your finger on the button.
- I don't read your messages, record your screen or copy anything to my own devices.
- I never go into banking, medical or legal accounts, not even with you there.
How I work with everyone, so you can spot a scam
- I never ring or message you out of the blue about your computer.
- Video sessions are only ones you booked, on a link you recognise, and you can end the call at any time.
- I never ask you to install anything that lets me control your device.
- I never ask for bank details, PINs or the codes a bank or app texts you.
If anyone asks for those things, even saying they're me, hang up and ring the number you already have.
Placeholder: insurance for digital sessions
Waiting on the insurer's written answer on sit-beside digital sessions (card #70). Until then this page says nothing about cover for screen work.
three ways to start
Pick the one that nags most
Phone and photos
3 hours, £130
The phone that says storage full, and photos in five places.
- Check the backup is on and working
- Photos gathered into one place, by you, with me beside you
- Sort by date and by who, doubles and screenshots in one go
- The favourites picked out, and a photo book if you want one
Inbox and files
2 hours, £90
The inbox number that got away, and the downloads folder nobody opens.
- Unsubscribe from what you never read
- Old mail archived by sender or by year, not read one by one
- A few simple folders for documents, and one place for new things to land
- One small weekly habit to keep it that way
Accounts and digital legacy
3 hours, £130
The subscriptions still leaving the bank, and the worry about what happens if something happens to you.
- A list of your accounts and subscriptions from your bank statement
- You cancel and close the ones you don't want, with me talking you through it
- A recovery contact and legacy contact set up on your phone, by you
- One page of where things live, with no passwords on it
Each one is simply time at my usual rate (£45 an hour, £40 from the third hour), so you pay for the hours we work and never more than the time we agreed. Photo books and print scanning are paid at the lab's price, passed on at cost.
Photos of someone you've lost
We go slowly, and we go last. Nothing is deleted on the day, and those don't need deciding until you're ready.
before
A free chat and a short checklist
We talk for twenty minutes about what's bothering you. Then I send a short checklist: which devices, whether you know your passwords, and anything you'd rather we didn't open.
first
The backup
You check what matters is copied somewhere safe, with me beside you, before anything changes.
then
By sender or by date, not by reading
We decide in big batches. "Not sure yet" is a real answer, and anything not sure goes in a folder we come back to.
last
One page of where things live
Photos, documents, backup, the "not sure" folder: all on one sheet, with no passwords on it, and one small weekly habit to keep it that way.
What I don't do
I don't do repairs, viruses, wifi, televisions or printers. I don't get data back from a broken device, and I don't get into the accounts of someone who has died.
If a phone won't turn on or charge, the first stop is a repair shop, and I can point you to a good local one. Once it's working again, we can do the sorting together. For a relative's accounts after a death, a solicitor or the platform's own bereavement process is the right road, and I can point you to it.
At home or on a video call
At home, I sit beside you, with travel as on the pricing page. On a video call, there's no travel, and a family member is welcome to join. Most people start at home.
Placeholder: the pilot client
The first paid digital session comes before this page goes live, and it may change which package leads.
your questions
Things people ask
- Do I need to give you my passwords?
- No, never. You type your own passwords, and I look away while you do. I never write them down or keep them.
- What if something important gets deleted?
- We check there's a backup before anything changes, and anything you're unsure about goes in a "not sure" folder rather than the bin. Deleting is your call, with your finger on the button.
- Can we do it on a video call?
- Yes, on a call you booked, from a link you recognise. You share your screen or show me the phone on camera, and you can end the call any time. I'll never ask you to install anything that lets me control your device.
- Someone rang saying they were from my bank and wanted to connect to my computer. Was that you?
- No. I never ring out of the blue, never ask you to install anything, and never ask for bank details, PINs or codes. If anyone does, hang up and ring the number on the back of your bank card.
- Will you look at my photos and messages?
- I don't read your messages. We sort photos by date and by who, not one by one, and anything you'd rather I didn't see, you sort yourself.
- My phone won't turn on, or I'm locked out. Can you help?
- If it won't turn on or charge, the first stop is a repair shop, and I can point you to a good local one. If you're locked out, you follow Apple's or Google's own recovery steps on your own device, with me beside you.
- Can you help with a parent's photos or accounts?
- Yes, with your parent there and happy for us to help. Their accounts are theirs to open. If a parent has died, their accounts go through a solicitor or the platform's own bereavement process, and I can point you to it.
- Is this IT support?
- No. I don't fix devices, remove viruses or get lost data back. What I do is the deciding, the sorting and the one page of where things live.